Terms & Conditions

learn more: image 1st London provides photo shoot services with our professional fashion and glamour photographer Joby Rawlins. Our photography studios have been made famous by our celebrity clients, although we have been around for many years providing quality model portfolios for new and established models as well as clients looking for a professional makeover photo shoot. Our portrait photoshoots are a huge hit with our commercial clients, whilst actors and dancers love us for our creativity and how we keep our photography studios in London and Miami constantly funky, fresh and modern.

image 1st® would like all our clients to feel 100% confident with our paying policy. If for any reason you are unhappy with your purchase, you will be entitled to a full refund as long as it is within 7 working days of your receipt. Once this time window has lapsed, we are unfortunately unable to offer refunds of your deposit, studio or package charges.

If your plans change outside of this time frame, or if you simply need to make a change, we do provide a reschedule service. 72 hours notice is required to alter a booking once it has been made and you may reschedule once only without charge, otherwise you will forfeit a charge of £85 and you will have to re-pay this to re-book. We are unfortunately unable to offer refunds of your deposit, studio or package charges if you fail to attend your photo shoot on the day of your booking.

For bookings made within 7 days of your shoot date, our refund policy no longer applies.

HAPPINESS GUARANTEE: We want to exceed your expectations. Happiness guarantee is only valid after your photo shoot and prior to signing a copy of your receipt.

LOVE US OR YOUR MONEY BACK!

Happiness Guarantee refers to our service on the day of your shoot and the high-res images. While every effort will be made to ensure your complete satisfaction of retouched images, they are not covered under this guarantee.

For packages that offer free retouching, the offer is valid for 3 months from the date of your shoot. If you make your selections after this period there will be a £10 charge per image for retrieval from our archives.

Saturday and Sunday's

Please appreciate our busiest time is the weekends. For these premium appointments we require full payment prior to your scheduled appointment. Your HAPPINESS GUARANTEE is not effected.

All dates and times are subject to availability.

Lost Property

Please make sure you leave with everything you arrived with. Items left for over 7 days at the studio will be donated to charity.

The 10% Rule.

Image 1st is great value, that's why we shoot plenty of images so that you end up with at least 10% of them as 'must have' exceptional shots. Shooting helps you relax, build your confidence and pose for the camera. The more relaxed you get and let yourself get into the experience the more iconic images you will have.

Hair & Make-Up is available at the start of your photoshoot to make you look super sexy. Please note that you are entitled to one look in your hair and up to 2 looks in your make-up with the 2nd refresh look taking approximately 20 minutes to complete.

These Terms & Conditions govern the use of image1st.co.uk and glamour1st.co.uk ("The Website") and your relationship with image 1st® ("The Company"). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree with these Terms & Conditions, please do not use The Website. By using The Website, you agree to be bound by these Terms & Conditions. Nothing in these Terms & Conditions affects your statutory rights.

Clients under 18 need to be accompanied by a legal guardian.

The content of The Website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of The Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on The Website without written permission from us.

Our prices are stated in Pounds Sterling (£) and include VAT (sales tax).

We do our best to deliver online purchases within 7 days of the date of receiving your order but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. Reasonable allowance should be made for orders made over the weekend, at National Holidays and peak times for the postal service (included but not limited to Christmas).

The Website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on The Website we will try to correct them as soon as we can.

In particular we are not liable to you for the following:

Incompatibility of The Website with any of your computer or telecommunications equipment or software
Technical problems or errors or interruptions of The Website
Inadequacy of The Website to meet your requirements
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to The Website.

Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence or fraud.

We aim to deal with any questions in a fair, confidential, swift and effective way. They should be directed via e-mail us to info@image1st.com and include full contact details in addition to your e-mail address together with order number where appropriate.

We may update these Terms and Conditions from time to time.

The changes will apply to the use of The Website after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use The Website. If you continue to use The Website after the date on which the change comes into effect, your use of The Website indicates your agreement to be bound by the new Terms and Conditions.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

We make no promise that materials on The Website are appropriate or available for use in locations outside the United Kingdom, and accessing The Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. Any contracts between you and us are concluded in English.

If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

If you breach these Terms and Conditions and we ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

We shall not be liable for any breach of these Terms and Conditions beyond our reasonable control.

A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.